Privacy Policy

Mathew Tech Services respects your privacy and is committed to protecting your personal and device-related information.
 

• Information We Collect:
  We collect only the information necessary to deliver our services, including contact details, appointment information, device details, and issue descriptions provided during booking, consultation, or service delivery.
   

• Consultations & Record Keeping:
  Information shared during consultations (calls or meetings) may be documented solely for diagnostic, service qualification, and support purposes. Consultation records are not shared with third parties.
   

• Use of Information:
  Your information is used exclusively to:

  • Schedule consultations and services

  • Diagnose and resolve technical issues

  • Communicate service updates and recommendations

  • Process payments and apply consultation credits
     

• Data Storage & Retention:
  Data is retained only for as long as necessary to complete services, comply with legal obligations, or provide follow-up support. Unnecessary data is securely deleted.
   

• Device Data & Access:
  When device access is required, we take reasonable steps to minimize data exposure. Personal files, credentials, and private content are never copied, shared, or used beyond what is required to complete the service.
   

• Third-Party Services:
  Payment processing, scheduling, or communication tools may be handled by trusted third-party providers. These providers only receive information necessary to perform their function and are subject to their own privacy policies.
   

• Data Sharing:
  We do not sell, rent, or share customer data with third parties for marketing or unrelated purposes.
   

• Security Measures:
  Reasonable administrative and technical safeguards are used to protect your information from unauthorized access, loss, or misuse.
   

• Your Rights:
  You may request access, correction, or deletion of your personal information, subject to service and legal requirements.
   

• Policy Updates:
  This Privacy Policy may be updated periodically. Continued use of our services constitutes acceptance of any revisions.
   

By booking a consultation or using our services, you acknowledge that you have read and agreed to this Privacy Policy, along with our Terms & Conditions and Refund Policy.