Refund Policy

Mathew Tech Services stands behind the quality of our work and is committed to fair, transparent service.
 

• Consultation Fees:
  All consultations require a $50 consultation fee. Consultation fees are non-refundable once the consultation has taken place but will be credited toward the final service cost if you proceed with the recommended work.
   

• Service Guarantee (30-Day Coverage):
  If the same issue reoccurs within 30 days of a completed repair or consultation-based service, we will address and fix the issue at no additional charge, provided the device or system has not been altered or damaged by third parties.
   

• Completed Services:
  Payments for completed services are non-refundable, unless otherwise explicitly stated in writing prior to service delivery.
   

• Parts & External Factors:
  Refunds are not available for issues caused by hardware failure, misuse, software conflicts, or third-party modifications after service completion.
   

• Cancellations:
  Consultation cancellations made before the scheduled time may be eligible for rescheduling. Refund eligibility, if any, is subject to review and approval.
   

• Service Credit Use:
  Consultation credits must be applied within 30 days of the consultation date and are non-transferable.
   

By booking a consultation or service, you acknowledge that you have read, understood, and agreed to this Refund Policy, along with our Terms & Conditions.